We're sorry you're experiencing technical difficulty, but we are here to help! With our on-line GoToAssist tool, the RainDance Technologies Support Team can view your desktop and share control of your mouse and keyboard to help address your concerns. By establishing a support connection, you give RainDance consent to access and use data stored in your RainDance instrument. RainDance uses the data to troubleshoot and service the instrument in response to your service requests. RainDance also may aggregate data collected from your instrument in response to service requests with similar data from other customers and may use the aggregated data to improve instrument performance.
FAQ's - PLACEHOLDER
What is Go2Assist?
GoToAssist is a web-based technology that enables us to support you at anytime.
What does the Support Team see when connected to my desktop?
The RainDance Support Team will only see whatever you permit them to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
RainDance Technologies is making complex genetics simple. The company’s ultra-sensitive genomic tools enable research of novel non-invasive liquid biopsy applications that should result in more accurate, reliable, cost-effective, and early detection of cancer and other inherited and infectious diseases. Major research institutions and laboratories around the world rely on the performance of RainDance systems. Based outside Boston, Massachusetts, the company supports customers using RainDrop® Digital PCR, as well as the ThunderStorm® and ThunderBolts™ Next-Generation Sequencing Enrichment Systems through its international sales and service operations, as well as a global network of distributors and commercial service providers. Both technology platforms have been recognized by The Scientist as Top 10 Innovations with the RainDrop System winning the award in 2014 and the ThunderStorm System winning the award in 2011.